Debate, and discuss, just dont Bore me.

I have always loved Dells (well since about the mid 90s).  And yesterday, I found I had an even better reason to love them!

My sister-in-law suffered a fire at her house a couple of years ago.  The house was a total loss (which is a shame - have you ever heard of the Hobbit House?  That was hers.)  By the time my wife and I got out there several months later, they had cleared the rubble and were fighting the insurance company over money.  In that rubble apparently was her laptop.

Too bad I told her.  The data may have been salvageable.  Well, lo and behold this year she found that she had not thrown out the laptop, and gave it to me to see if I could do anything with it.

Now this Dell is old.  The fire was 2 years ago.  The stupid thing only had 256mb of memory, so I suspect it was at least 3 years old when it was burned.  And it is not one of those sleek new notebooks that weigh about 1.5 pounds (this one clocks in at about 6-7), so it is rugged.  I was not really hopeful, but figured I would give it a shot.

I pulled the drive out, mounted it into an external USB case and plugged it into my laptop.  Brnnnnnggg!  Up came the drive with all the data!  ALL THE DATA!

I am very pleasantly surprised! I was able to recover all her data and saved it on to a memory stick (the drive was only a 60gb, only a quarter full - so a memory stick that holds all the data is cheap these days).

Over the years, I have had many good experiences with Dell.  I can add another one.  The computer itself is DOA, but the drive was protected by the "arm-breaker) case it was in and works fine!  I intend to give her the drive back to so she can have some temporary storage (I would not trust it for important stuff, just for a temporary back up).

Thanks again Dell!  You did it again!

Comments (Page 5)
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on Sep 16, 2010

The US of A pioneered a thingie called the "Lemon Laws"....which ultimately ended up as consumer protection with regards to non-merchantable goods...or goods which fail to live up to the reasonable expectation/s of the purchaser.

Those "laws" apply to cars only off the shelf.  However, you can "sue", but that entails a lot of money, lawyers and time.  Most people will not for $275.

Come on, Jafo - it's US and A.

United States AND America?

I don't think so...

I think he was being comradely.


on Sep 16, 2010

You will get the 'art of spin' aimed at you to "resist" their requirement to restitute/make good from every level of intercourse/barrier between you, the Customer, and the HP CEO [where the buck stops]...but take the issue far enough and you will quite possibly be paid to 'stfu'.....

The squeaky wheel.  It works if the situation is not going to cost a ton (read: Class Action).  But it is a good place to start.  The alternative is to hire a lawyer and start sending out letters.  But only if you intend to collect legal fees as the first letter is going to cost you the price of the repair.

Going the C-NET or ZDNET route is good if they take up the cause.  That is free and very bad for vendors, so they like to shut up that static fast.

on Sep 16, 2010

If they had any brains, they'd pay up, but then the number of successful class action lawsuits against them says otherwise...


Odds are they'll do what they've done before.  Tell you to fuck off so you can go get a lawyer and soak them for ten times as much in the end, plus lawyer fees.  HP not very bright.

You are correct - but how many go that route?  They look at it as the least cost.  if only 1 in 20 go that route, they are still ahead.

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